Frequently Asked Questions
Everything you need to know for a better night's sleep.
How long does delivery take for OTTY mattresses?
Most orders are processed within 24 hours and delivered via our premium two-man service within 3 to 7 business days, depending on your location.
Do you offer a trial period for your products?
Yes, we offer a 100-night sleep trial on all OTTY mattresses. If you are not completely satisfied, we will collect the mattress and provide a full refund.
What is the warranty period on OTTY mattresses?
All our mattresses come with a comprehensive 10-year warranty that covers structural defects and manufacturing flaws for your peace of mind.
Can I use an OTTY mattress on any bed frame?
Our mattresses are designed to work on any flat, sturdy surface, including divans, slatted frames (with gaps no wider than 75mm), and adjustable bases.
Do you provide a removal service for my old mattress?
Yes, we offer an eco-friendly old mattress removal and recycling service at checkout for a small additional fee to make your upgrade seamless.
Are OTTY mattresses suitable for side sleepers?
Absolutely. Our hybrid design combines supportive pocket springs with pressure-relieving memory foam, making them ideal for all sleeping positions, including side sleepers.